Sorry to see you go
Delete your account
You can permanently delete your WiEnergi account at any time. Choose the option that works best for you below.
Option 1 — Delete from inside the app
- Open the WiEnergi app on your device.
- Sign in if you are not already signed in.
- Open the Profile tab.
- Scroll to the bottom and tap Delete Account.
- Confirm by entering your password.
Your account is deleted immediately. You will be signed out and your data is removed on the schedule described below.
Option 2 — Request deletion from this page
If you cannot access the app — for example, you have uninstalled it or cannot sign in — submit a deletion request below. We will email you a confirmation link and permanently delete your account within 7 business days.
What gets deleted
| Data | Action |
|---|---|
| Profile (name, email, phone, address, photo) | Deleted immediately |
| Saved payment cards | Deleted immediately — tokens revoked with our payment processor |
| Chat messages, support tickets, notifications | Deleted immediately |
| Location history | Deleted immediately |
| KYC documents and selfies | Deleted immediately, except where retained under FICA |
| Bookings and receipts | Anonymised — retained for 7 years per SARS requirements, no longer linked to you |
| Active recurring bookings | Cancelled immediately. No future charges. |
Retention of anonymised financial records is required by SARS for businesses operating in South Africa. They cannot be linked back to you after account deletion.
Before you delete
- Active bookings: cancel or complete in-progress bookings first. Deletion is disabled while a booking is active.
- Providers: any pending payout balance is paid out automatically before deletion.
- Disputes: deletion is delayed until any open payment dispute is resolved.